At Baxy Design (“Baxy Design,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information that you share with us when you visit our website, baxydesign.com, or purchase our products and services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your data.
Information we collect
When you place an order, create an account, or contact us, we may collect the following types of information:
- Contact details such as your name, billing and shipping address, email address, and phone number.
- Order and transaction information, including products purchased, order dates, payment method (processed through third‑party payment providers), and shipping details.
- Account information if you choose to create an account, such as your login credentials.
- Communication history, including messages you send through contact forms, email, or other channels.
- Technical data such as your IP address, browser type, device type, and pages visited, which may be collected through cookies and similar technologies to help us operate and improve our website.
How we use your information
We use your information primarily to process and fulfill your orders and to provide you with a reliable shopping experience. Specifically, we may use your information to:
- Process payments, manufacture your custom or engraved products, and arrange shipment and delivery.
- Communicate with you about your order status, shipping updates, and customer service inquiries.
- Respond to your questions, requests for support, or feedback.
- Improve our website, products, and services by analyzing how visitors use the site.
- Comply with legal obligations, prevent fraud, and protect the security and integrity of our systems.
We do not sell or rent your personal information to third parties. We only share your information with third parties when necessary to complete your order or operate our business, such as payment processors, shipping carriers, and service providers who help us host and maintain our website.
Cookies and tracking technologies
Our website may use cookies and similar technologies to enable core site functionality, remember your preferences, and analyze site performance. You can typically set your browser to refuse cookies or alert you when cookies are being sent, but some features of the site may not function properly without them.
Data retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including meeting legal, accounting, or reporting requirements. Order and transaction records may be stored for longer periods where required by law or for legitimate business purposes such as tax and audit obligations.
Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no online service can guarantee complete security, we work to safeguard your data through secure connections, limited access, and appropriate internal practices.
Your rights and choices
Depending on your location, you may have certain rights over your personal information, such as the right to access, update, or delete your data, or to object to or restrict certain processing. You may also request details about the personal information we hold about you or ask us to correct inaccuracies.
To exercise these rights or ask questions about this Privacy Policy, please contact us using the contact information provided on our website. We will respond to reasonable requests within a time frame required by applicable law.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will revise the “Last updated” date at the top of the Policy and, when appropriate, notify you through our website or by other means.
By using baxydesign.com, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.